We Want You to Love Your Purchase
Because we sell beauty products and wigs, certain items have strict hygiene rules. Below is our clear, fair return policy.
🎀 1. Wigs & Hair Products
- All wig sales are final Due to hygiene and customization, wigs cannot be returned or exchanged.
- No returns on used or altered wigs This includes wigs that have been:
- Worn
- Cut
- Styled
- Dyed
- Plucked
- Washed
- Factory‑defect exceptions If your wig arrives damaged or defective, contact us within 48 hours with photos.
📦 2. Beauty Accessories
- Unused accessories may be returned Must be in original packaging within 7 days of delivery.
- No returns on opened items For hygiene reasons.
💇♀️ 3. Services (Braids, Wig Installs, Customization)
- Service payments are non‑refundable Once a service is completed, it cannot be refunded.
- Deposits are non‑refundable Deposits secure your stylist’s time.
- Rescheduling allowed Must be done at least 24 hours before your appointment.
🚚 4. Shipping Issues
- Lost packages We will assist you in filing a claim with the carrier.
- Wrong item received Contact us within 48 hours for correction.
📝 5. How to Request a Return
Email: support@nini-hair.com Include:
- Order number
- Full name
- Photos (if applicable)
- Reason for return
We respond within 24–48 hours.
💗 Our Commitment to You
- Quality products
- Transparent policies
- Professional customer care
Your satisfaction and confidence matter to us.