Fast, Reliable Delivery for All Orders
We aim to ship your products quickly and safely. Please review our shipping guidelines below.
🚚 1. Processing Times
- Order Processing Orders ship within 1–3 business days.
- Custom Wig Orders Customization may extend processing time.
- Weekend & Holiday Orders Orders placed after hours ship the next business day.
📦 2. Shipping Methods
- Standard Shipping 3–7 business days.
- Expedited Shipping 1–3 business days.
- International Shipping Available to select countries; customs fees may apply.
🧾 3. Tracking Information
- Tracking Numbers Sent via email once your order ships.
- Carrier Updates Tracking may take 24 hours to activate.
🎀 4. Delivery Issues
- Lost Packages We assist you in filing a claim with the carrier.
- Stolen Packages We are not responsible for packages marked “Delivered.”
- Wrong Address Customers are responsible for entering correct shipping details.
🧴 5. Product Condition Upon Arrival
- Damaged Items Must be reported within 48 hours with photos.
- Incorrect Items Contact us immediately for correction.
🎁 6. Returns & Exchanges
- Wigs & Hair Products Final sale due to hygiene.
- Accessories May be returned unused within 7 days.
- Service Payments Non‑refundable once completed.
📞 7. Contact for Shipping Support
Email: support@nini-hair.com We respond within 24–48 hours.